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Dr. Hugh Vice DDS - Pediatric Dentist

4.5 based on 6 reviews

1 Rating out of 5 stars

(423) 842-0165

Hixson, TN

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Dr. Hugh Vice Rating 4.5 stars based on 6 reviews $$
Comfortable Facilities
Efficient Service
Mild Stress
Good Results
Moderate Cost
Read Reviews for Dr. Hugh Vice
Review 1 by Stars: 1.0 on Link
My son broke his nose at school on a Thursday afternoon. I didn't take him to the doctor until Friday and Friday evening was notified of an appointment at an ear nose and throat doctor to get his nose looked at. The appointment was scheduled for Monday at the same time that I had dentist appointment scheduled for my kids at this office. My mom went out of town and was unable to help me with transportation and my husband just got out of the ICU at Vanderbilt and is currently blind and unable to drive. Therefore I called first thing Monday morning since I knew they weren't open on Friday Saturday or Sunday to try and reschedule my kids dentist appointments. I never received a call back about getting rescheduled but I received a letter a few days later saying that they will no longer see my children as patients and that we need to find a new dentist. My oldest is eight and has been seeing this dentist since she was three. This office staff is the most unfriendly and unsympathetic group of people I've ever talked to. SORRY ON BEHALF OF MY BLIND HUSBAND AND KID WITH THE BROKEN NOSE. They really didn't mean to cut into your appointment times. ??

About Front Desk: My son broke his nose at school on a Thursday afternoon. I didn't take him to the doctor until Friday and Friday evening was notified of an appointment at an ear nose and throat doctor to get his nose looked at. The appointment was scheduled for Monday at the same time that I had dentist appointment scheduled for my kids at this office. My mom went out of town and was unable to help me with transportation and my husband just got out of the ICU at Vanderbilt and is currently blind and unable to drive. Therefore I called first thing Monday morning since I knew they weren't open on Friday Saturday or Sunday to try and reschedule my kids dentist appointments. I never received a call back about getting rescheduled but I received a letter a few days later saying that they will no longer see my children as patients and that we need to find a new dentist. My oldest is eight and has been seeing this dentist since she was three. This office staff is the most unfriendly and unsympathetic group of people I've ever talked to. SORRY ON BEHALF OF MY BLIND HUSBAND AND KID WITH THE BROKEN NOSE. They really didn't mean to cut into your appointment times. ??

Front desk:

My Experience: Other

I know this doctor: 5 years

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Review 2 by Stars: 5.0 on Link
My son loves this dentist! He goes back all by himself for teeth cleaning or filling. Very friendly and great for kids!

I know this doctor: 1 year

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Review 3 by Stars: 5.0 on Link
My 4 year old fell and shattered a tooth. Dr. Vice removed the tooth and at the end of the procedure, my son was happy and pain-free.

I know this doctor: 4 years

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Review 4 by Stars: 2.5 on Link
Dr. Vice was great with my kids and so were his Tech's. I have changed dentist due to the poor billing from this office. I did not give consent for my children to receive a fluoride treatment (second cleaning for the year). I was not told that my children were going to be treated so to my suprise when I received my bill I had a balance of $98 because my insurance denied fluoride treatment. I called Dr. Vice's office to let them know I did not owe this amount and did not give consent bc I knew my insurance only pays for it once a year. I was told yes I did have to pay and that the office treated every child with a fluoride treatment and that the office was not clear which insurance agencies paid for two fluoride treaments or just one untl they are denied and then they know not to do it again. I have BCBST very common dental plan I was sick of going round and round with this women. Filed my papers with my insurance and changed dentist.

I know this doctor: one year

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Review 5 by Stars: 5.0 on Link
My six year old son is so comfortable there, the staff is great and the waiting area is so kid friendly. My son loves the aquarium and underwater room as well as the great picnic table with wonderful book choices. It's great for me because I also have a 17mo old and he is totally entertained the whole time his brother is with the Dentist.

I know this doctor: 1 yr 3mo

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Review 6 by Stars: 5.0 on Link
Dr. Vice has treated both my children for routine care and on one occasion, a significant dental problem. He is very professional and brisk, but obviously cares about his patients and takes time with them and their parents. I believe he is careful to keep up with his professional skills, too. His office is attractive (without being "fancy") and well run, his helpers friendly and sharp. His fees and facilities are in line with good medical practice in our area, and we've had no problems with insurance. I would highly recommend him for pediatric dentistry, and I don't give recommendations lightly.

I know this doctor: seven years

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