Review by
Smiling Patient
Stars:
2.5
on
2005-02-14
Link
Facilities:
Service:
Painless:
Results:
Cost:
While the service was good and my technician (can't remember her name) was GREAT, I have to warn anyone before they go there due to some shady financial strategies his office employs.
I had the same treatment performed on 2 separate occasions, making payment for both after the initial visit. After the second visit, the very rude and unprofessional Office Manager tried to charge me again. I reminded her that I paid in full. She agreed and apologized. But then she said there were some additional treatments that weren't covered in the initial payment, but were performed on both visits. I told her that these treatments were never disclosed as being additional and that she should have told me about them after the initial visit. She apologized and said that the technician didn't record them then, but that they were recorded for both visits now. I refused to pay for them, stating that I wouldn't have allowed them to be performed (as they are NOT vital treatments). She said she could do nothing. I refused to pay and they sent my bill to a collection agency.
Since then, the office has updated their "financial responsibilities and notification" policy to state what should have been told to me in the beginning. HEADACHES!!!
out of 5 stars
