I had my teeth cleaned regularly for 3 years. The staff were always pleasant and remembered me. I sometimes had to wait for the dentist but rarely for more than a few minutes. They were very flexible about appointments.
Dr. Yucel herself is both thorough and friendly, although she did push me to try Invislign every time I visited.
About Hygienist: The original hygienist I had my first couple of times wasn't good but then I switched to a different one who was excellent and never had a complaint after that.