Read review posted by Smiling Patient on Oct. 5, 2012, 6:54 p.m. for Dr. Anna Durkin - Dentist

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Read review posted by Smiling Patient on Oct. 5, 2012, 6:54 p.m. for Dr. Anna Durkin - Dentist

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Dr. Anna Durkin DDS Mission Family Dental - Dentist

4.0 based on 18 reviews

out of 5 stars

San Marcos, CA

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Review by Smiling Patient Stars: 1.0 on 2012-10-05 Link

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Terrible experience; walked out. Tried to sell me a $300 out-of-pocket mouth guard I could not afford and don't need. Anna Durkin refused to clean my teeth, even though she takes my insurance plan, which pays her, they explained to me, even if she does nothing for me, as long as my name is on her patient roster. She claimed I grind my teeth in my sleep. Then her dental hygienist told me that unless I paid them $300 for the mouth guard that was part of my "treatment plan," she would not clean my teeth. I was not told why these two things were connected and why I could not wait and buy it later (if I so desired) and get the cleaning. My insurance (Assurant) said that the practice of refusing treatment unless a patient paid for another procedure was a matter many had complained about. When it became clear that I would not be treated, I left, after requesting my Xrays and being told that it would cost me $35 to get them. This is how they treat a new patient on my first visit. Their location is in shabby low-rent strip mall, their floor tile is cracked. There is no justification for refusing treatment, however I realized quickly that I had no desire to have my mouth touched at all when it was obvious all they wanted was money.

About Hygienist: Speaks in a way that is hard to understand, refused to clean my teeth unless I agreed to purchase something I could not afford, whispered about me to the receptionist while I was trying to speak to the receptionist about my concerns, heavy accent.