I had a surgery scheduled and waited two and half hours to be called back. By that time I was so stressed, my blood pressure was high and Dr. Degen canceled my surgery. I had already paid for the procedure. Now I can't get a refund from him. They also billed my insurance for the procedure that was not performed. They cashed the check from the insurance company which I see as fraud. Now they are not responding to my requests for a refund. Incompetence or dishonesty? Not sure but I will never go back or refer anyone there!
About Front Desk: Incompetent. See my comments above.
out of 5 stars
