About Front Desk: The woman at the front desk has the worst attitude and can't explain insurance, costs, benefits to her customers. I was told it was too complicated to explain the cost of a filling (she pointed to her head like I wasn't smart enough - I do stats and math for a living). When I pressed her to try to explain to me she got frustrated and threw a pen and my file on the desk. I told her they were losing our family's business and wanted our records and said she'd get them ready and I could pick them up the next day. I called the next day and she said she couldn't release them without signatures, but would fax the form and once completed, could email the records, which she didn't fax the form. My husband called two weeks later for the records and she said she can't fax the form, we have to come there. Maybe faxing is "too complicated" as well. Go somewhere else, you don't want to deal with the front desk staff and you can't ever get Dr. Koob on the phone.

Front desk:

Hygiene rating:

About Hygienist: She was great!

I know this doctor: 2 years