Today, I received the apitamy of poor customer service ...... I just called into Mtn Valley Dental to re-confirm my dentist appointment (made 6 months ago) for next Monday and was informed there was a mixup with the dentists time off.....and I needed to reschedule. It seems the dentists did not deem it nessecary to discuss vacation time between themselves (or staff) and decided to have the same day off......Monday, March 12th, my daughter and I's appointment date. I took a day of vacation in preparation for this and scheduled another medical appointment as well. After hanging up, I ask myself..."if i hadn't called today (at 3:21pm), would Mtn Valley have even called me about the schedule change? Sure, but when....Wednesday or Thursday? When speaking with the office manager, the approached and response used was one of 'too bad, nothing I can do....sorry'. No empathy whatsoever.
My family and I just moved over to Mtn Valley in 2011 due to the same type of treatment being received from another dentist. And after the first round of appointments (w/X-rays) at Mtn Valley, we felt welcomed and comfortable. To the point that we extending our good fortune to other family members and friends. Now, i'm sorry to say, we feel cheated once again.
I know this note won't go too far and most likely be viewed as 'its just another bitchy patient that had to change her plans'......but when does it stop? When will the patient (the paying customer) be placed first for a change.
out of 5 stars
