I would not recommend using this provider. I am a service member and prior to the beginning of treatment I inquired to the dentist billing office person to inform me of the coverage for treatment. They informed that they have received an authorization number from Concordia Dental and as such covered for treatment.
After each treatment appointment I again inquired as to any incidental charges for treatment and continued to get the same reply. After the final treatment was performed, they then informed that I was not covered by Concordia because coverage had ended and I was responsible for all charges.
At that point I requested a copy of the authorization they had received and on it it clearly stated that treatment needed to be performed prior to expiration date. My initial appointment to start treatment was after the expiration date and they knew this.
This dentist clearly deceived me in making me believe I had coverage and continued treatment knowing that at the end I would be responsible for payment. This type of unethical, deceptive practice has just put me in a unnecessary financial hardship.
I would recommend Concordia Dental or for that matter any dental insurance company review their ethical behavior as a network provider and remove them from the list.
About Front Desk: The lady that does the billing is very unethical.
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